1. Course overview

    Support for ITIL Processes

    Available Functionalities in Solman

  2. Installation & Technical Configuration

    Sizing & Installation

    SAP Solution Manager in system Landscape

  3. Setting Up Solution Landscapes

    System Landscape (Transaction SMSY)

    Generate RFC Destination

    Logical Components

    Solution Landscapes & Solution Directory

    Business processes

  4. Using Adminstrative tools

    Project Administration

    Business Blue Print

    Configuration Phase

    Test Plan Management

     Project Reporting

  5. Roadmaps

    Working with Roadmap 

    Creating Roadmaps

    Roadmaps Definition

          Roadmaps Authorizations

6. Service Desk

    Concept and process

    Basic settings

    Advance customizing

    Incident Management

7. Solution Manager Diagnostics(RCA)

    Diagnostics strategy

    Solution Manager Diagnostics configuration

    Work centers

8. Business Process Monitoring

    Job Monitoring in SAP Solution Manager

    Setup Business Process monitoring

    Alert Handling

 9. Change Request Management

    Overview change Request management

    Urgent corrections: Process

    Change Request Reporting

    Maintenance Optimizer

10. SODOCA

              Early watch Alerts, Central system 

               monitoring and MOPZ