SAP CRM Online Training Course
SAP CRM COURSE CONTENT
| CRM web
UI overview |
| CRM base
customizing |
| |
| Over
view of CRM architecture |
| Business
partner |
| BP roles
& grouping, BP relationships |
| Organizational
management |
| Organizational
model, org determination |
| Territory
management |
| Territory
hierarchy levels |
| Product
master |
| Attributes
& set type, hierarchies & categories, |
| Maintain
product |
| Transactional
processing |
| Business
transactions |
| Item
category |
| Activity
management |
| Business
activities |
| Task |
| Partner
processing |
| Partner
functions, access sequence, |
| Partner
determination procedure, |
| Text
determination procedure |
| Text
object, text type |
| Actions |
| Action
profile, condition |
| Pricing |
| Condition
techniques and condition types |
| Billing |
| Billing
unit, billing type, billing document |
| Middleware |
| Object
management |
| BDOC
modeler, BDOC messages |
| Administration
console |
| BDOC
types, |
| Initial
load, delta load & synchronization |
| Data
integration between r/3 & CRM |
| Web UI
configuration |
| |
| Business
roles in CRM |
| |
| Marketing |
| |
| Marketing
planner & campaign management |
| Marketing
calendar |
| Interaction
object |
| Personalized
mail forms |
| Customer
segmentation |
| Product
proposals |
| Campaign
automation |
| External
list management |
| Lead
management |
| Sales |
| |
| Sales
activities |
| Opportunity
management |
| Sales
cycle, tools - buying center |
| sales
agent |
| Copying
controls |
| Quotation
management |
| Order
management |
| Special
functions in quotation and order |
| management |
| Contract
management |
| Service |
| |
| Service
master data |
| Installed
base management |
| Service
agreements and service contracts |
| Service
process |
| Service
confirmation |
| Product
service letter |
| Complaints
and returns |
| Case
management |
| Interaction center (web
client) |
| |
| Agent
function and processing IC |
| IC web
client functions |
| IC
business role |
| IC
navigation bar profile |
| IC
layout profile |
| Role
configuration key |
| Communication
architecture |
| Function
profiles |
| Web channel management |
| (ecommerce overview) |
| |
| Mobile
applications overview |