SAP SM - SOLUTION MANAGER ONLINE TRAINING
SAP SM COURSE CONTENT
SAP - SM Introduction
1. Course overview
Support for ITIL Processes
Available Functionalities in Solman
2. Installation & Technical Configuration
Sizing & Installation
SAP Solution Manager in system Landscape
3. Setting Up Solution Landscapes
System Landscape (Transaction SMSY)
Generate RFC Destination
Logical Components
Solution Landscapes & Solution Directory
Business processes
4. Using Adminstrative tools
Project Administration
Business Blue Print
Configuration Phase
Test Plan Management
Project Reporting
5. Roadmaps
Working with Roadmap
Creating Roadmaps
Roadmaps Definition
Roadmaps Authorizations
6. Service Desk
Concept and process
Basic settings
Advance customizing
Incident Management
7. Solution Manager Diagnostics(RCA)
Diagnostics strategy
Solution Manager Diagnostics configuration
Work centers
8. Business Process Monitoring
Job Monitoring in SAP Solution Manager
Setup Business Process monitoring
Alert Handling
9. Change Request Management
Overview change Request management
Urgent corrections: Process
Change Request Reporting
Maintenance Optimizer
10. SODOCA
Early watch Alerts, Central system
monitoring and MOPZ