SAP IS - UTILITIES Introduction      

Description:

A public utility (usually just utility) is an organization that maintains the infrastructure for a public service.

State provision of utility services (like electricity, gas, water, district heating, waste management etc.) often resulted in inefficiency and poor service quality.

Trend towards liberalization, deregulation and privatization of public utilities encouraging competition among private players.

What you Learn       

Course Goals: 

 Business Process

 How IS - Utilities Module work in R/3

 Implementation Training

 Integration with other Modules

 Real-time Training with End to End Implementation Process.

SAP IS - UTILITIES Contents                 

1. Overview

• IS-U/CCS application components

• Integration of IS-U/CCS with standard SAP ERP system

• Integration of IS-U/CCS with standard SAP CRM system 

2. Execution of the most important business processes:

• Customer information

• Customer information with IC Web Client

• Master data

• Move-in/out handling

• Device maintenance

• Meter reading

• Billing and invoicing

• Energy data management

• Contract accounts receivable and payable

• Waste management

• Master Data and Basic Functions

4. IS-U/CCS basic functions

• Regional structure

• Scheduling

• Commercial master data

• Business partner

• Contract account

• Contract

5. Technical master data

• Connection object

• Connection

• Premise

• Installation

• Point of delivery

• Device

6. Integration with the standard SAP system

• Equipment

• Functional locations

• Material

7. Enterprise organization/agent determination for Customizing functions

8. Device Management

9. Device Master Data

10. Inventory Management (integration with Material Management)

• Device Procurement, Device storage, Device Movement

11.Device installation

• Installation, Removal, Replacement, and Modification

• Device Relationships and Installation Structure

12. Meter readings

• Organization of Readings

• Creation of meter reading orders and download to external systems

• Entry, Validation, and Extrapolation

• Monitoring of meter reading results

13. Billing and Invoicing

14. Rate structure

• Rate types and rate categories

• Prices

• Billing schemas

• Rate determination

15. Billing process

• Functions (including periodic and period-end billing)

• Simulation

• Out sorting

• Reversal

• Manual billing

16. Invoicing

• Bill print-out

• Budget billing plan

• Reversal

17. Discounts and surcharges

18. Special billing features

19. Customizing functions

20. Contract Account Receivables

21. Organizational elements of contract accounting

22. Transactions and Account Determination

23. Posting and Documents

24. Account Information

25. Payments and returns processing

26. Cash desk and payment lot

27. Settlement control

28. Deferrals/Installment plans

29. Interest calculation

30. Dunning and collection

31. Security deposits

32. Transfer togeneral ledger (FI-GL) and integration into further SAP components

33. Contract accounting as the basis for credit and collections management

34. Demonstration of the customizing functions for all business processes

36. Customer Services

37. Customer Interaction Center

• Operation and user-specific modification of CIC processes

• Design of the CIC interface

38. Processing of business transactions

• Customer information/contacts

• Move-in/out

• Disconnection/reconnection of installations

• Master data generator

39. Customizing functions