SAP SD with CRM Online Training and Placement

  SAP SD CRM Training for OPT CPT Students

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SAP CRM Online Training Course

 

SAP CRM COURSE CONTENT


CRM web UI overview
CRM base customizing
 
Over view of CRM architecture
Business partner
BP roles & grouping, BP relationships
Organizational management
Organizational model, org determination
Territory management
Territory hierarchy levels
Product master
Attributes & set type, hierarchies & categories,
Maintain product
Transactional processing
Business transactions
Item category    
Activity management
Business activities
Task 
Partner processing
Partner functions, access sequence,
Partner determination procedure,
Text determination procedure
Text object, text type
Actions
Action profile, condition
Pricing
Condition techniques and condition types
Billing
Billing unit, billing type, billing document
Middleware
Object management
BDOC modeler, BDOC messages
Administration console
BDOC types, 
Initial load, delta load & synchronization
Data integration between r/3 & CRM

Web UI configuration
 
Business roles in CRM
 
Marketing
 
Marketing planner & campaign management
Marketing calendar
Interaction object
Personalized mail forms
Customer segmentation
Product proposals
Campaign automation
External list management
Lead management

Sales
 
Sales activities
Opportunity management
Sales cycle, tools - buying center
 sales agent
Copying controls
Quotation management
Order management
Special functions in quotation and order
 management
Contract management

Service
 
Service master data
Installed base management
Service agreements and service contracts
Service process
Service confirmation
Product service letter
Complaints and returns
Case management

Interaction center (web client)
 
Agent function and processing IC
IC web client functions
IC business role
IC navigation bar profile
IC layout profile
Role configuration key
Communication architecture
Function profiles    

Web channel management 
(ecommerce overview)
 
Mobile applications overview


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