years of experience required - 8+
Must have skills (3 at most) - SAP SD, EDI knowledge, Excellent Communication
Nice to have skills- SAP GTS, Brazil Localizations, HP ALM knowledge
Role responsibilities-
• Provide Level III hands on support of the SD/OTC module; Consult and assist with issue resolution as required.
• Identify root cause for recurring issues, make proposal for their elimination.
• Take responsibility for conducting functional development work end to end (requirement analysis, estimates, functional spec, testing, etc.).
• Ability to work after-hours when needed for high priority issues.
• Document business requirements; functional description and specifications of the business solution.
• Collaborate with team members of the SAP Global Delivery Group to implement and support solutions.
• Build and test system solutions, including creating formal test plans, test data and using a formal testing tool to log results.
• Provide support and/or consultation on any production application in the SD/OTC area of responsibility.
• Report on status of all assigned work.
• Work with software vendors and external application resources in cases where the business solution requires it.
• Ensure the OTC tasks are properly designed, implemented and tested in the SAP application.
• Ability to review functional and technical specifications and make recommendations for improvement prior to development.
• Experience working with a very formal change control process including incident/problem management.
• Must have the ability to manage multiple priorities concurrently.
• Must possess a disciplined approach and commitment to delivering on Service Level Agreements (SLA’s).
• Adhere to a standard, global template and maintain the consistency of the global process model.