| Description :
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Job Description:
- Performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is journeyman position for the typical desk side support technician.
- May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools.
- May also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Assignments range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products.
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