Role & Responsibility:
- Work for Data Team which delivers reporting solutions and Data solutions
- Responsible for bellow set of activities
- Incident Management
- Batch & Infrastructure monitoring
- Planned activity Management
- Service Request Management
- Release Management & Deployment Management
- Configuration management
- Process Automation & orchestration
- Upgrade Support
- Own and maintain L2 and release documentations (Run books/Weekly status updates etc)
Skills Needed: Power BI Expert/ ETL Expert:
- One of the below with willingness to learn systems and analyze issues against the database systems.
- Good background of building and developing data pipelines using ETL Tools /PLSQL Procedures/Spark etc
- Good Experience in PowerBI Landscape (Power BI, Power Query )
- Good knowledge in SQL and Familiarity to database systems and generic administration knowledge
- Exposure to batch and infrastructure monitoring.
- Expertise in release and deployment management using DevOps/other tools .
- Experience working in L2 Support team and expertise in efficiently Triaging, Detect, record and classify incidents using Service now.
- Experience in managing planned activities on based on business calendar and communicating the status to stake holders .
- Experience in process automation and orchestration.
- Expertise in supporting upgrade activities and handling smoke tests.
- Experience in monitoring job pipelines and analyzing job issue