Responsibilities include:
· Advanced firewall change request fulfillment and troubleshooting.
· Troubleshooting and response to network incidents and problems including afterhours support via on call rotation.
· Working with our internal customers to gather complex network requirements to be used in creating highly reliable and scalable networking designs.
· Produce detailed design documents such as Visio diagrams, IP spreadsheets, device descriptions and narratives
· Provide Tier III support for the enterprise IT network
· Correlate detected network events to identify potential problems or root causes
· Assist application and system owners in troubleshooting problematic network dependent applications
· Participate in projects that involve existing network infrastructure as required
· Participate in a formal incident rapid response process for high priority incidents
· Collaborate with the team to insure that an incident's underlying problems are managed and resolved
· Implement network change in the context of incident resolution, problem management and service requests
· Be aware of and follow existing network management change procedures
· Provide training to team members on an as-needed basis
· Work outside of normal business hours when required (scheduled maintenance, outage response, last minute urgent requests)
· Assist with network documentation tasks