Job Requirement Detail
Company : Optghar
Req/job Title : Oracle Production Support Analyst
Job Ref No : 6133
Post Date : 07/25/2017
Country : USA
Job State/Province : Pennsylvania
Job City : Philadelphia
PrimarySkill : IT
Experience :
OtherSkill :
Subject : Oracle Production Support Analyst
Description :

Responsible for the day-to-day maintenance, level II/ III support of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.


Must have qualification:

  • 4-6 years of strong PL/SQL scripting experience.
  • 4-6 years of experience in Application Support and development.
  • 4-6 years of Experience in Incident Management, Change Request Management and Problem Management.
  • 4-6 Years of experience in Windows Based Operating Systems, including IIS knowledge and SQL Server.
  • Ability to anticipate and drive change.
  • Ability to multi-task and work under tough deadlines.
  • Very strong written and oral communication skills.
  • Ability to interact succinctly with technical and non-technical folks.


Preferred Skills:

Knowledge of the following tools and technologies: Oracle, SQL Server, Toad, .Net, MQ and Windows operating systems.


Roles and Responsibilities:

  • Represent the Production Support organization on company-wide project teams.
  • Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
  • Prioritize workload, providing timely and accurate resolutions.
  • Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
  • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Participate in knowledge transfer to ensure better grasp of the product and domain.
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
  • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments